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Desktop Support Technician | Management Information Systems (01/28/22)

Position: Desktop Support Technician
Department: Management Information Systems (MIS) 
Reports to: MIS Director
Location: Atlanta
Status: Full-Time/Non-Exempt

Information Technology and computer automation significantly contribute to the success of the State Bar of Georgia’s overall mission. The organization is committed to providing state-of-the-art technology services for our members, the staff and the general public. The State Bar’s MIS department is tasked with acquiring skilled and qualified personnel that ensures those goals are achieved. The desktop support technician is an integral part of the MIS department’s ability to achieve those goals. The desktop support technician provides day-to-day technical support to employees for internal desktop systems, software and hardware. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance. 

Duties:

  • Installs, configures and troubleshoots desktop systems, workstations, printers, scanners and other peripherals.
  • Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
  • Installs, configures and troubleshoots MS Windows operating system, MS Office products (specifically MS Outlook, MS Word, MS Excel and MS Access), Adobe design products and miscellaneous other client desktop software products.
  • Troubleshoots client networking, email, database and TCP/IP-related issues in a multi-server Microsoft Windows Domain environment, with Microsoft Exchange email servers and Microsoft SQL database servers.
  • Represents the State Bar of Georgia in a professional and businesslike manner and communicates effectively with customers and associates.
  • Interacts with the staff as directed, responding to routine technical questions or request for information.
  • Utilizes Issues Management Database System to provide efficient help desk support.
  • Other duties as assigned.

Essential Functions of the Job:

  • Strong troubleshooting skills on personal computers in a network environment.
  • Ability to resolve basic-to-advanced hardware, software and network connectivity problems
  • Strong organizational skills.
  • Ability to handle and prioritize a voluminous work load.

Tools, Equipment:

  • Knowledge of computer and peripheral break-fix procedures.
  • Knowledge of MS Windows operating systems, MS Office suites and MS Windows Server Active Directory (ADS).
  • Knowledge of peripheral setup and troubleshooting.

Education, Training and Experience:

  • Associates’ Degree in Information Technology, or a combination of training and experience required. 2-3 years of experience in workstation-related Desktop Support.
  • CompTIA A+ certification is mandatory. Network + and/or MCP certification is highly desirable. Experience with various hardware and software platforms, including HP, Compaq, MS Windows 10, MS Office 2016, and various Adobe products.

To Apply:    
Please follow the below directions completely.  

  1. Send an email attaching your resume to: careers@gabar.org. In the subject line of the email, type “Desktop Support Tech.”
  2. Please include a cover letter explaining your interest in the position, summary of your work experience, at least three references and your contact information.

The deadline to apply is Friday, Jan. 28

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Senior Administrative Specialist | Institute of Continuing Legal Education

Position: Senior Administrative Specialist
Department: Institute of Continuing Legal Education (ICLE)
Reports to: ICLE Director
Location: Atlanta
Status: Full-time/Non-exempt

The senior administrative specialist for the Institute of Continuing Legal Education of the State Bar of Georgia (ICLE) provides support in a one-on-one working relationship with the director. The senior administrative specialist will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities. This is an analytical administrative position that consists of but is not limited to the compiling, drafting and revising of programmatic procedures, informational materials and statistical data.

Essential Functions of the Job:

  • Manage daily schedule and calendar of director.
  • Excellent written and verbal communication skills.
  • Even temperament, ability to deal with difficult encounters and accept constructive feedback.  
  • Schedule meetings and appointments.
  • Serve as director’s administrative liaison to ICLE board.
  • Assist with the coordination and execution of director-led programs.
  • Work collaboratively with ICLE team members and several departments within the organization.
  • Assist with creation and maintenance of department resource materials, policies and procedures.
  • Work with senior staff, board members and executive level volunteers.
  • Prepare internal and external documents for team members and industry partners.
  • Assist with director’s travel and expense reimbursements.
  • Assist with the compilation, review and synthesis of department surveys and other data related to ICLE programs to ascertain their impact and to assist with improvements.
  • Provide timely and personal attention to the public, and to the State Bar of Georgia staff, members and volunteers.
  • Possesses strong organizational, project management and problem-solving skills with impeccable ability to handle and prioritize numerous tasks.
  • Physical labor, which could include lifting or standing for extended periods of time, as well as the ability to work early mornings, weekends and evenings as needed.
  • Comply with State Bar of Georgia policies.
  • Perform such other activities and responsibilities as assigned by the director in furtherance of the goals of ICLE.

Knowledge, Skills and Abilities:

  • Excellent interpersonal skills and strong communication skills, both written and verbal.
  • Mastery of English grammar, punctuation, spelling and diction.
  • Ability to handle sensitive situations and maintain strict confidentiality.
  • Analytical and problem-solving skills.
  • Ability to work quickly and efficiently with keen attention to detail.
  • Ability to work independently as well as in a team.
  • Ability to prioritize tasks and work efficiently when handling multiple tasks.  
  • Self-starter with the ability to take initiative.
  • Self-assurance; professional appearance and demeanor.
  • Ability to work well with diverse groups.
  • Some knowledge of accounting functions preferred.
  • Ability to learn new technology and systems quickly.
  • Familiarity with legal system and profession.
  • Ability to recruit and manage volunteers.
  • Graphic design capabilities preferred.

Qualifications:

  • Bachelor’s degree required. Advanced degree in nonprofit management, business administration or comparable experience preferred.
  • Five or more years of progressive office experience as administrative/executive assistant or its equivalent providing support for upper level management.
  • Prior work experience in law firms, government legal departments or bar associations.
  • Project coordination experience.
  • Paralegal training/prior experience as a paralegal preferred.

Technical Skills:

  • Mastery of Microsoft Office applications: Access, Word, Excel, PowerPoint and Outlook. Ability to become familiar with organization specific programs and software.
  • High proficiency in Adobe Professional and other programs that could assist the department in being more efficient;
  • Proficiency in SQL, social media, organization and time management applications.  

To Apply:    
Please follow the below directions completely.  

  1. Send an email attaching your resume and reference list containing three references to: ICLECareers@gabar.org. In the subject line of the email, type “Senior Administrative Specialist.”
  2. Please include a cover letter explaining your interest in the position and the legal industry, your experience, your availability for an interview and the best method of contact.
  3. You will receive an automated response confirming receipt of your submission. Please do not send additional inquiries, we will contact you for an interview if you are a viable candidate. 

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